Shipping Policy

Delivery Information

Australia Delivery

Bio Sculpture Australia Pty Ltd will always strive to meet your delivery requirements; we use respected courier services and can deliver to most locations without any problems.

Delivery Services

  • Fastway – This is the DEFAULT service used for Australian deliveries.  Full online tracking is available upon request and email with tracking should be supplied by Fastway upon dispatch (if an email is provided). Estimated time for capital cities in Eastern seaboard of Australia is 1 to 2 business days, and regional areas from 3 to 7 business days. If "signature required" is selected at checkout, a redelivery fee may be on-charged to the customer if they are not present to recieve and sign for the order. 
  • Toll – We may also use Toll courier services in certain circumstances depending on location, contents of order, and customer requests. Full online tracking is available upon request and email with tracking should be supplied by Toll upon dispatch (if an email is provided). Estimated delivery time is up to 3 business days to all major cities around Australia, and up to 5 business days for regional areas. If "signature required" is selected at checkout, a redelivery fee may be on-charged to the customer if they are not present to recieve and sign for the order. 
  • Australia Post – We may also use Austalia Post services in certain circumstances depending on location, contents of order, and customer requests. Please note that the DEFAULT service to Western Australia will be shipped via Australia Post unless circumstances require alternative serivces. Full online tracking is available upon requestEstimated delivery time for Parcel Post service is 3 to 5 business days, and for Express Post it is next business day delivery (up to 3 business days for Western Australia and Northern Territory, and regional areas).

Delivery Costs

  • Fastway from $11.95 courier dispatch (Delivery Mon - Fri 08:00-17:00) - Full online tracking is available via email (valid email will need to be supplied at checkout).
  • Toll from $18.00 – for certain circumstances where Fastway courier delivery is not suitable for the customer.
  • Austalia Post from $11.00 - for certain circumstances where Fastway courier delivery is not suitable for the customer.

Delivery prices vary depending on the weight, location and contents of the chosen item and delivery service, a price will be calculated during the checkout process when the delivery details have been entered.

If "signature required" is selected at checkout, a redelivery fee may be on-charged to the customer if they are not present to recieve and sign for the order. 

  • For all orders - Product totals over the value of $1,000 inc. GST, there will be no delivery charge

Despatch Times

  • Orders are only despatched Monday to Friday (excluding New South Wales public holidays)
  • Orders placed before 12:00 (Monday to Friday) will be sent out that same day provided they are paid for in full and should be delivered the next working day between (08:00-17:00), unless otherwise instructed by customer.  
  • Any orders placed after 12:00 (Monday to Friday) may only be sent out the following dispatch day.

All delivery dates and/or times communicated are for indicative purposes only and do not constitute a committed delivery date and/or time or any form of contractual guarantee.

Please be advised that we are not able to add to any order once it has begun processing.

- If an order has been placed after a previous order has already been dispatched, this new order would incur an additional full postage charge.

-Please call Bio Sculpture Distrbution Centre on (02) 8218 4500 for any concerns regarding the above