You are eligible to return or exchange purchased product by notifying us by email and returning items within 7 days of receipt of your goods. Returned product will only be accepted if product is unused, unopened and in saleable condition. Cost of returning product is to be born by the customer.
We take great pride in the quality of our products.
We operate a 30 days return policy from the date of receipt, which allows customers who have a faulty item to have the item returned to us for replacement or refund. We require customers to ensure their return is authorised by our Customer Service Team, this will require the Customer sending an email to our Customer Services Team at firstname.lastname@example.org to identify the reason for return and the required action.
After the return has been agreed, you will be advised on how to return the item to us. All shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to Us without the knowledge or authorisation of the Customer Services Team may be rejected.
All items returned within this 30 Day Returns Policy will be required to adhere to our standard returns policy. The item will have to be confirmed faulty to be eligible for a replacement or refund. The item will not be covered under this policy should any of the following points be applicable to this return:
- Fair Wear & Tear
- Wilful Damage
- Accidental Damage
- Negligence by the Customer or any third party.
- Usage otherwise than as recommended by the Manufacturer
- Failure to follow the Manufacturer’s instructions
- Any alteration or repair carried out without the Manufacturers approval
- Non adherence to the Our standard returns policy
Should We be unable to confirm a fault, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement or repaired item will be returned to the customer.
In the event a refund is required for this faulty item, it would be subject to the same checks as mentioned in the points above and We will require the packaging to be in a new/suitable condition.
All returned goods will be dealt with by Our Customer Services Team at their discretion and will be dealt with accordingly; We will require the product/s returned to be in a new condition should a refund be required.
In cases where due care has not been taken with the item and a refund is required a charge may be applied based upon Our Customer Services Team assessment.
It will be your responsibility to cover the cost of returning goods and also ensuring the returned goods are adequately packaged. No delivery charges will be refunded.
If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
If a product is purchased in error by you, then all costs associated with returning the product is to be incurred by you.
If a product is returned in an unsatisfactory condition (i.e. opened, damaged, or deemed not fit for resale by us), we will not accept the return, and no replacement or refund will be provided.
Goods Damaged in Transit
We make every effort to ensure our products arrive in good condition; however we cannot take responsibility for the performance of Australia Post or any other company selected to deliver your goods.
Incorrect Goods Supplied to You
We make every effort to supply you with the products you have ordered; however if you receive goods which you believe you have not ordered then you are required to notify us in writing within 48 hours of receiving those goods. We will ask you to return the incorrect product to us. Once we have received your return we will send you the correct product (subject to availability) without further charge.
Training Kit Returns
All Starter Kits include a $150 non-refundable training fee in the event a customer fails to attend on the booked and confirmed date of training, or cancels within 7 days of the booked and confirmed training date.
All products returned as part of the Training Kits are subject to the above mentioned Product Returns Policy.